Last updated: 6 September 2026
Australian Psoriasis and Eczema Supplies respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, purchase products from us, contact us or otherwise interact with Australian Psoriasis and Eczema Supplies.
Personal Information We Collect
We may collect personal information that identifies you or can reasonably be linked to you. Depending on how you interact with us, this may include:
- Your name, email address, telephone number, billing address and shipping address.
- Order and transaction information, including products purchased, returned or cancelled.
- Payment and payment-confirmation information required to process transactions.
- Account information, preferences and settings where applicable.
- Information you provide when contacting us or requesting customer support.
- Technical information such as your IP address, browser, device and network information.
- Information about how you use and navigate our website.
We may collect this information directly from you, automatically when you use our website, or through service providers and other third parties that assist us in operating our business.
How We Use Your Personal Information
We may use your personal information to:
- Process payments and fulfil orders.
- Arrange shipping and delivery.
- Process returns, refunds and other transactions.
- Provide customer service and respond to enquiries.
- Maintain and improve our website, products and services.
- Personalise your shopping experience and remember your preferences.
- Detect and prevent fraud, misuse or other potentially unlawful activity.
- Send marketing and promotional communications where permitted.
- Measure the effectiveness of our marketing and advertising.
- Comply with applicable laws and legal obligations.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our website and support analytics and advertising.
You can control cookies through your browser settings and, where available, through the cookie or privacy controls provided on our website.
How We Share Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services. These may include:
- Website hosting and technology providers.
- Payment processors and payment providers.
- Shipping, fulfilment and delivery providers.
- Email, customer-service and communications providers.
- Analytics, advertising and marketing providers.
- Professional advisers and other service providers.
We may also disclose information where required by law, to respond to lawful requests from authorities, to protect our legal rights, or in connection with a sale, restructuring or transfer of our business.
Marketing Communications
We may use your contact information to send you information about our products, offers and other marketing communications where permitted.
You can unsubscribe from promotional emails at any time by using the unsubscribe link contained in our emails. You may still receive non-promotional communications relating to your orders, transactions or customer-service enquiries.
Third-Party Websites
Our website may contain links to websites or online services operated by third parties.
We are not responsible for the privacy practices, security or content of those third-party websites. We recommend reviewing their privacy policies before providing personal information.
Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, comply with legal obligations, resolve disputes and enforce our agreements.
Your Privacy Rights
Depending on applicable law and your circumstances, you may be entitled to request access to personal information we hold about you or ask us to correct inaccurate information.
Where applicable, you may also have rights relating to deletion or other handling of your personal information.
To make a privacy request, please contact us using the details below. We may need to verify your identity before processing certain requests.
International Data Processing
Some of the service providers we use may store or process information outside Australia.
Where personal information is handled internationally, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal and regulatory requirements.
The current version will be published on this website with the date it was last updated.
Contact Us
If you have questions about this Privacy Policy, would like to make a privacy request, or have a complaint about how your personal information has been handled, please contact:
Australian Psoriasis and Eczema Supplies