Frequently Asked Questions

Orders & Shipping

How quickly will my order be dispatched?
Orders are typically dispatched within 1 business day. Once your order has been dispatched, you’ll receive tracking information so you can follow its progress.

How long does delivery take?
Delivery within Australia typically takes 2–5 business days after dispatch. Delivery times can vary depending on your location and the carrier.

Do you offer free shipping?
Yes. We offer free shipping Australia-wide.

Do you ship internationally?
No. We currently ship within Australia only.

Payments & Ordering

What payment methods do you accept?
We accept major credit and debit cards, PayPal and Afterpay. Available payment options are displayed securely at checkout.

Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. Once an order has been processed or dispatched, we may no longer be able to make changes.

Products

How do I choose the right product?
Start by browsing the relevant skin concern category and reviewing the product information, ingredients and directions for use. If you’re unsure which option may be suitable, contact us and we’ll be happy to help you navigate the available products.

Are your products suitable for everyday use?
It depends on the individual product. Always follow the directions provided on the product page and packaging, including any guidance on how often and where to use it.

Returns & Refunds

What is your returns policy?
We offer a 30-day returns period. Please see our Returns & Refunds page for the full conditions and instructions before returning an item.

What should I do if there is a problem with my order?
Please contact us as soon as possible with your order details and information about the issue so we can assist you.

Need More Help ?

Still have a question?
We’re happy to help. Visit our Contact Us page to get in touch with Australian Psoriasis & Eczema Supplies.