Returns & Refunds

30-Day Returns

We offer a 30-day return period. If you would like to request a return, please contact us within 30 days of receiving your order.

Items should be returned in their original condition and packaging where applicable.

How to Request a Return

Before returning an item, please contact us with your order number and the reason for your return.

We will provide you with the relevant return instructions. Please do not send products back without first contacting us.

Change of Mind

If you change your mind about a purchase, please contact us as soon as possible.

Returns for change of mind must be requested within the 30-day return period. Products that have been opened, used or are not in their original condition may not be eligible for a change-of-mind return.

Damaged, Incorrect or Faulty Items

Please inspect your order when it arrives. If an item is damaged, faulty or you have received the incorrect product, contact us as soon as possible with your order number and details of the issue so we can assist you.

Cancellations & Order Changes

If you need to cancel or change an order, please contact us as soon as possible.

We will do our best to accommodate your request, but once an order has been processed or dispatched, we may not be able to cancel or modify it.

Refunds

Once an approved return has been received and assessed, we will advise you of the outcome.

Where a refund is approved, it will be processed back to the original payment method. The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Australian Consumer Law

Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.

Need Help?

If you have a question about a return, refund or an issue with your order, please visit our Contact Us page and we’ll be happy to assist.