Frequently Asked Questions
Orders & Shipping
How long will my order take to arrive?
Orders are typically dispatched within 1 business day. Delivery usually takes 2–5 business days Australia-wide. Express options are available at checkout.
Do you offer free shipping?
Yes — we offer free shipping on all orders Australia-wide.
How do I track my order?
Once your order is dispatched, you’ll receive a tracking number via email so you can follow your delivery.
My order hasn’t arrived — what should I do?
If your order hasn’t arrived within 7 business days, contact us with your order number and we’ll assist straight away.
Returns & Guarantee
Do you offer a guarantee?
Yes — we offer a 30-day money-back guarantee. If you're not satisfied, contact us and we’ll organise a refund.
What if my product arrives damaged?
If your item arrives damaged or faulty, contact us with a photo and we’ll organise a replacement or refund.
Products
Are your products suitable for sensitive skin?
Our products are selected with sensitive skin in mind. We recommend checking ingredients and doing a patch test before use.
How do I use the UVB light device?
Start with short sessions on clean, dry skin and gradually build over time. Full instructions are included with your device.
How do I use the creams?
Apply a small amount to clean, dry skin. Start slowly and monitor how your skin responds.
Can I use multiple products together?
Yes — many customers combine products as part of their daily routine. If you’re unsure, contact us and we can guide you.
Results & Expectations
How long does it take to see results?
Everyone’s skin is different. Some customers notice changes quickly, while others take longer. Consistency is key.
Will this work for me?
We can’t guarantee results, as every individual is different. That’s why we offer a 30-day money-back guarantee — so you can try it risk-free.
What if it doesn’t work for me?
If you're not satisfied, simply contact us within 30 days and we’ll organise a refund.
Payments & Security
What payment methods do you accept?
We accept all major cards, PayPal, Apple Pay, Google Pay and Shop Pay.
Is my payment secure?
Yes — all payments are processed securely through encrypted systems.
General
Where are you based?
We’re an Australian business with all stock held locally for fast delivery.
How can I contact you?
Email us at sales@psoriasisandeczema.